![]() In addition, we will ask you to bring back the key of your E-Bike’s lock to our location to prove that your E-Bike was securely locked at the time of the theft. ![]() Reports which do not include this information are invalid.īerlin only: Use online reporting tool “ Internetwache Polizei Berlin“. The theft report must contain the following information: the place and date of the theft, the internal CYCLE number of the bicycle and whether the bicycle was locked at the time of the theft. You need to contact us with the police theft report within a maximum of 24 hours of discovering your E-Bike was stolen. Once you have the official police theft report, send it to us or bring it to your CYCLE store (please note: a report confirmation is not a valid police report). What should I do if my E-Bike has been stolen?Īs soon as you discover your E-Bike has been stolen, you must immediately report the theft to the local police. Find out more under the section “Peace of Mind”. Irrespective of who is at fault, please always contact the local police and – in case your E-Bike is damaged – contact us thereafter.ĭamages to your E-Bike are covered by our “Peace of Mind” package, as long as they are not the result of intentional damage or gross negligence. Contact us at should I do if I am involved in an accident? Let us know if you want to take over your ride so we can make you an individual offer. This may lead to withdrawal of your E-Bike.įurther information can be found in our T&C.Ībsolutely! You can purchase the bike after the minimum contract period has expired. Should we be unable to debit rent from your designated payment method, we reserve the right to partner with an external agency to collect the outstanding amounts. What happens if my rent cannot be debited? Please note that SEPA payments can take up to 5 business days to process. Your rent can be paid for by online card payment or by direct debit (SEPA direct debit). ![]() Please make sure that you have sufficient funds in your account or available through your credit card on the billing date.Īll you need is a valid credit or debit card. Your billing date will therefore always be the 3rd of every month. On that day the rent will be debited for the first time. This day will become your monthly billing date.Įxample: You register on June 3. The rent will be debited for the first time on the day of your registration. The debit for the monthly amount will be made in advance. If repairs are required as a result of an accident, the party at fault for the accident is liable. If it is normal wear and tear resulting from ordinary use, we will always cover the cost of the repair and you have nothing to worry about. If the repair of your E-Bike will take a long time, we can provide you with a replacement E-Bike, subject to availability, so that you are back on the road again quickly. What if the damage is so significant that the repair will take longer? To ensure that everything works smoothly and so that our mechanics have enough time for your E-Bike, please be on time for the agreed appointment. Service appointments take 30 minutes and are handled by our experienced bike mechanics. How much time does a service appointment take? In our App, click on “Appointments” to report your problem, then use the calendar function to make an appointment with us in the following 7 business days. I have an issue with my bike, what should I do?
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